Breakdown Reporting System

Equipment breakdowns across multiple departments were being reported manually — through phone calls, spreadsheets, and paper forms. This caused significant delays, data loss, and zero real-time visibility into failure patterns. Maintenance teams had no way to prioritise urgent repairs, and management spent hours compiling weekly breakdown reports from scattered sources.

Built a full-stack breakdown reporting system with a React Native mobile app for field workers to log breakdowns in real time and a React.js web dashboard for managers to monitor, filter, and analyse reports across departments. The system includes automated notifications, departmental breakdowns, and historical trend tracking.

Chose React Native for the mobile app to enable cross-platform deployment from a single codebase, critical for teams using both Android and iOS. React.js powers the web dashboard for dynamic filtering and real-time data display without page reloads. Node.js with Express handles the REST API layer, chosen for its non-blocking I/O suited to handling concurrent field reports. MySQL was selected for relational data integrity — breakdowns relate to departments, equipment types, and time-series data requiring structured queries.

Solely responsible for the entire system architecture — designed the database schema with normalised tables for equipment, departments, and breakdown events. Built and documented REST APIs handling hundreds of daily records. Developed the mobile UI with offline-capable form submission and the web dashboard with role-based views. Implemented automated validation checks that run daily to catch data quality issues before they reach reports.

Reduced manual reporting time by approximately 40%. Cut data errors by 30% through automated validation and structured digital capture. Improved data collection efficiency by 15% with scheduled capture workflows. Shortened project initiation timelines by 20% by translating reporting requirements into ready-to-use solutions. Maintained 90%+ first-contact resolution rate for technical issues, improving system uptime by 20%.